1. General

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1.1 These Terms govern (a) your access to and use of the Platform, and (b) your purchase of ticket(s) and/or hospitality package(s) and related services we provide (together, “Products”).

1.2 By browsing the Platform, placing an order, messaging us through our official channels, or making any payment, you confirm you have read and accept these Terms.

1.3 Who we are: We are a reseller/agent. Unless expressly stated in writing, we are not the event organiser, club, stadium, venue, or promoter. Entry is subject to organiser/stadium rules and the ticket’s own terms.

1.4 Eligibility: You confirm you are at least 18 and legally capable of entering into a binding contract.

1.5 Interpretation: Headings are for convenience only. Singular includes plural. “You” includes any individual and any entity purchasing through the Platform.

1.6 Updates: We may update these Terms from time to time. The version in effect when you place an order applies to that order.

1.7 Language: If there is any inconsistency between English and Chinese versions, if provided, the English version prevails.

1.8 Definitions, for clarity:

(a) “Ticket” means a right of entry arranged, supplied, transferred, allocated, or made available by us or our suppliers, whether through official channels, secondary market platforms, ticket dealers, members, season-ticket holders, hospitality suppliers, or other third-party suppliers, and is always subject to the rules, restrictions, and final decision of the event organiser, club, stadium, venue, ticketing platform, security staff, and/or competent authorities.

(b) “Hospitality Package” means a Product that includes a Ticket plus hospitality access/benefits, such as lounge access, food/beverage, pre-match experiences, and may include third-party services.

1.9 Ticket Source and Secondary Market Acknowledgement

Unless expressly stated by us in writing, we do not guarantee that Tickets are sourced directly from the official event organiser, club, stadium, venue, promoter, or official box office.

You acknowledge and accept that Tickets may be sourced through official channels, secondary market platforms, ticket dealers, members, season-ticket holders, hospitality suppliers, or other third-party suppliers. The source of Tickets may vary from event to event and may not always be disclosed to us or to you in advance.

You understand and accept the risks associated with secondary market sourcing, including that entry remains subject to the rules, restrictions, checks, and final decision of the event organiser, club, stadium, venue, ticketing platform, security staff, and/or competent authorities.

Nothing in this clause limits your rights where an issue is proven to be caused solely by our fault, in which case the remedies in Clause 10.3 shall apply.

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2. Account, Security and Acceptable Use

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2.1 If we provide account features, you must provide accurate details and keep your login credentials secure. You are responsible for activity under your account.

2.2 You must not use the Platform unlawfully, attempt to bypass security, or interfere with the Platform’s operation.

2.3 We may suspend access or refuse service where we reasonably suspect fraud, abuse, policy breach, or security risk.

2.4 Official Channels and Anti-Fraud Notice

(a) Our only official customer contact channels are:

(i) summitspark.experiences@outlook.com; and
(ii) Instagram @Watch.it.live.tix.

(b) We do not provide WhatsApp support at this time.

(c) You must verify that you are communicating with our official channels before placing an order, making payment, providing personal information, or accepting any ticket-related instructions.

(d) We are not responsible for any loss, damage, failed order, failed delivery, payment issue, fraud, or scam caused by payments made to third parties, impersonators, unofficial accounts, unofficial email addresses, unofficial social media accounts, or any person falsely claiming to represent us.

(e) We reserve the right to refuse, suspend, or cancel any order where we reasonably suspect fraud, impersonation, unauthorised contact channels, payment risk, or misuse of our name, brand, or services.

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3. Order Process and Contract Formation

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3.1 Order request: Your checkout submission / message / call request is an offer to purchase.

3.2 Confirmation, Binding Contract

A binding contract is formed only when we issue a written confirmation (“Confirmation”) via email or our official Instagram account setting out the event, quantity, seating/area/category, where available, delivery method, and total price. Any messages from unofficial accounts do not constitute Confirmation.

3.3 We may decline or cancel an order before Confirmation, for example where inventory is unavailable, verification failed, fraud risk exists, or there are compliance concerns.

3.4 Availability, Supplier Price Changes and Pre-Confirmation Orders

All Ticket and Package availability is subject to confirmation by us and/or the relevant supplier, secondary market platform, ticket dealer, hospitality provider, organiser, club, stadium, venue, or other third party.

Submitting an order request, making an enquiry, receiving an invoice, or making payment does not guarantee that the Ticket(s) or Package(s) have been secured, unless and until we issue a Confirmation in accordance with Clause 3.2.

Before Confirmation, if the requested Ticket(s) or Package(s) become unavailable, are withdrawn, are subject to a supplier price increase, are affected by a pricing error, or cannot be obtained on reasonable commercial terms, we may decline the order, offer an alternative price or alternative Ticket(s) or Package(s), or cancel the order and refund any amount paid by you.

After Confirmation, if the Ticket(s) or Package(s) cannot be supplied or are affected by supplier, platform, dealer, organiser, or third-party issues, your remedies shall be determined in accordance with these Terms, including the clauses relating to substitutions, invalid tickets, event changes, third-party supplier issues, and limitation of liability.

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4. Pricing, Dynamic Pricing and Errors

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4.1 Dynamic/market pricing: Prices may change at any time due to demand and supply. If the price drops after you purchase, no refund of the difference is due.

4.2 Pricing errors: If a price is clearly incorrect due to an error, we may cancel the order and refund amounts paid.

4.3 Prices may be higher than face value and may include service/handling/fulfilment costs and, where applicable, hospitality components.

4.4 You are responsible for any bank/FX charges imposed by your bank/card issuer unless we state otherwise.

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5. Payment

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5.1 Unless we agree otherwise in writing, full payment is required by the deadline stated on the invoice/checkout.

5.2 If you fail to pay by the deadline, we may cancel the order and release the inventory. Any refund, if applicable, may be subject to non-recoverable costs already incurred and disclosed.

5.3 We may use payment screening and anti-fraud checks. We may refuse payment from certain cards/issuers or require additional verification.

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6. Verification (KYC), Compliance and Restricted Sales

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6.1 We may request additional information to complete an order, including ID verification, such as passport/ID, cardholder verification, and proof of address, where required by suppliers, venues, or payment processors.

6.2 If you refuse or fail verification within the timeframe we specify, we may cancel the order. Where we cancel under this clause, we will refund amounts received minus any non-recoverable costs already incurred and disclosed.

6.3 We may refuse or cancel orders where completion may breach any applicable law, organiser rules, supplier terms, or territorial/residency restrictions.

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7. Seat Information, Categories and “Seated Together”

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7.1 Seat Information, Categories and Ticket Details

We will describe the seat area, category, section, or allocation as accurately as reasonably possible based on the information available to us at the time of Confirmation.

Unless expressly stated in the Confirmation, exact block, row, seat number, entrance gate, aisle, seat location, ticket format, ticket type, or method of entry are not guaranteed and may only be confirmed once the Ticket is issued, transferred, or made available by the organiser, supplier, secondary market platform, dealer, ticketing system, or other relevant third party.

Category names, seating areas, descriptions, and classifications used by us may differ from those used by the event organiser, club, stadium, venue, or ticketing platform.

Any seating map, category map, image, screenshot, marketing description, or example provided on the Platform or by us is for general reference only and does not guarantee the exact view, block, row, seat number, entrance, ticket type, or location unless expressly stated in the Confirmation.

7.2 Seated Together

If you purchase multiple Tickets and the Confirmation states that the Tickets are “seated together”, “together”, or similar wording, this means that we will use reasonable efforts to provide seats that are adjacent or reasonably close to each other within the same or comparable area/category.

Unless the Confirmation expressly states “guaranteed adjacent seats”, we do not guarantee that seats will be directly next to each other. Seats may be in the same row, nearby rows, directly in front of or behind each other, diagonally near each other, or otherwise reasonably close, depending on availability, supplier allocation, organiser rules, stadium configuration, and ticketing restrictions.

This clause does not apply to Tickets sold or described as “single seats”, “singles”, “individual seats”, or where the listing, Confirmation, or order description states that seats may be separated.

If the Tickets provided are not adjacent but are reasonably close within the same or comparable area/category, this shall not automatically constitute a breach of contract. Any remedy, if applicable, shall be determined in accordance with these Terms.

7.3 Substitutions and Alternative Tickets

If the originally described Ticket(s), seat(s), category, area, or allocation cannot be supplied, we may, at our discretion, offer alternative Ticket(s) for the same event.

Any alternative Ticket(s) may be in the same category, a similar category, a comparable area, or an upgraded category, provided that we reasonably consider the alternative Ticket(s) to be a suitable substitute in the circumstances.

We are not obliged to source or provide alternative Ticket(s) where, in our reasonable opinion, such alternative Ticket(s) are unavailable, cannot be obtained on reasonable commercial terms, are subject to a material price increase, or would require us to incur additional cost beyond the amount paid by you for the affected Ticket(s).

Where we provide equivalent, comparable, or upgraded alternative Ticket(s) for the same event, this shall not constitute a breach of contract and no refund, credit, compensation, or price reduction shall be due solely because the exact originally described Ticket(s), seat(s), block, row, category, area, or allocation were not supplied.

If no reasonable alternative Ticket(s) are available or offered by us, the remedies available to you shall be determined in accordance with these Terms, including Clause 10.3 where applicable.

7.4 Non-Adjacent Seat Compensation

Where the Confirmation expressly states that the Tickets are “guaranteed adjacent seats” and the Tickets supplied are not adjacent, we may provide compensation of between 3% and 15% of the ticket price paid for the affected Ticket(s), depending on the distance between the seats and the circumstances of the allocation.

The percentage of compensation will be determined by us acting reasonably, taking into account factors such as whether the seats are in the same row, nearby rows, the same block, the same category, a comparable area, or otherwise reasonably close.

This compensation does not apply to Tickets sold or described as “single seats”, “singles”, “individual seats”, or where the listing, Confirmation, or order description states that seats may be separated.

No additional refund, credit, compensation, or price reduction shall be due solely because seats are not adjacent, unless expressly provided under this clause or otherwise required by applicable law.

7.5 Better, Worse and Comparable Tickets

For the purposes of these Terms, a Ticket category, area, or allocation shall be determined primarily by the description stated in the Confirmation. Category names, seating areas, and classifications used by us, our suppliers, secondary market platforms, ticket dealers, or hospitality providers may differ from those used by the event organiser, club, stadium, venue, or official ticketing platform.

In determining whether a Ticket is in the same, comparable, better, or lower category or area, we may take into account all relevant factors, including the category or area stated in the Confirmation, supplier or platform classification, organiser or stadium seating information where available, block, section, stand, tier, level, view, restricted view status, hospitality inclusions, relative market value, and the prices published or available to us on or around the date of purchase.

If we provide Ticket(s) which we reasonably consider to be in the same or a comparable category, area, or allocation, this shall not be treated as a worse Ticket and no refund, credit, compensation, or price reduction shall be due solely because the exact category name, block, row, seat, area, entrance, ticket type, or organiser classification differs from the original description.

If we provide Ticket(s) which we reasonably consider to be in a clearly lower category or area than the Ticket(s) stated in the Confirmation, we may reimburse the difference between the price paid by you for the affected Ticket(s) and the reasonable market value or price of the Ticket(s) actually supplied, as determined by us acting reasonably by reference to prices available on or around the date of purchase.

If we provide Ticket(s) which we reasonably consider to be in a better category, better area, or of higher value than the Ticket(s) stated in the Confirmation, we will not charge you any additional amount.

7.6 Standing Areas, Restricted Views and Ticket Characteristics

Unless the Confirmation expressly states that the Ticket is for an unrestricted seated view, Tickets may, depending on the event, organiser, stadium, venue, supplier allocation, or ticket category, include standing areas, safe standing areas, partial view seats, restricted view seats, side view seats, upper-tier seats, behind-goal seats, or other seating or viewing arrangements.

Such arrangements may be determined by the event organiser, club, stadium, venue, ticketing platform, supplier, secondary market platform, dealer, or other relevant third party, and may not always be known to us in full before the Ticket is issued, transferred, or made available.

We will use reasonable efforts to describe any material restriction or characteristic of the Ticket where such information is known to us before Confirmation.

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8. Delivery, Mobile Tickets, App Transfers and Digital Access

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8.1 Delivery may be by mobile transfer, app transfer, PDF e-ticket, or other method depending on organiser/supplier rules.

8.2 Delivery timing: Tickets may be released close to match day. Any delivery timeframes we provide are estimates unless we explicitly guarantee them in writing.

8.3 You must provide accurate recipient details, including name, email, phone, and any required app account details. If delivery fails due to incorrect details, you are responsible for redelivery/handling costs.

8.4 After delivery/transfer, you are responsible for safeguarding tickets and securing your email/app accounts. We are not responsible for loss due to your account compromise or unauthorised forwarding.

8.5 Digital Member Tickets and No Physical Member Cards

Tickets supplied by us may, in some cases, be digital member tickets, digital season-ticket holder tickets, mobile passes, app transfers, PDF tickets, or other digital forms of entry permitted or issued by the event organiser, club, stadium, or supplier.

We do not supply physical membership cards, plastic season cards, or any member tickets that require you to return a physical card after the event.

Where a digital member ticket, mobile pass, app transfer, or similar digital ticket is supplied, you must follow all instructions provided by us, the supplier, the event organiser, club, stadium, ticketing app, or platform in order to accept, download, activate, transfer, store, and present the ticket correctly.

We shall not be responsible if you are unable to use the ticket due to your failure to follow instructions, provide correct account details, download the required app, accept the transfer in time, maintain access to your email/app account, charge your device, present the correct ticket, or comply with organiser/stadium rules.

Nothing in this clause limits your rights where the ticket is proven to be invalid due solely to our fault, in which case the remedies in Clause 10.3 shall apply.

8.6 Customer Responsibility for Digital Ticket Access

Where Tickets are delivered by mobile transfer, app transfer, PDF e-ticket, digital member ticket, mobile pass, or any other digital method, you are responsible for following all instructions provided by us, the supplier, ticketing platform, organiser, club, stadium, venue, or app provider.

This may include downloading the required app, creating or accessing the correct account, providing the correct email address, phone number, name, or account details, accepting the Ticket transfer within the required timeframe, downloading or saving the Ticket correctly, ensuring your device has sufficient battery and internet access where required, and presenting the correct Ticket at the event.

We shall not be responsible for any failed delivery, failed transfer, denied entry, delay, loss, or inability to use the Ticket where the issue is caused by your failure to follow instructions, provide accurate details, access the required account, accept the transfer, download or present the Ticket correctly, maintain access to your email or app account, or comply with the organiser’s, stadium’s, platform’s, or supplier’s requirements.

8.7 Ticket Names, Account Names and ID Checks

Unless expressly stated in the Confirmation, Tickets may not be issued in your name or display your name. Tickets may be issued, transferred, allocated, or made available under the name or account of a supplier, member, season-ticket holder, original purchaser, hospitality provider, or other third party.

The fact that a Ticket displays the name, account, membership details, or reference of a third party does not automatically mean that the Ticket is invalid, defective, or not as described, and shall not by itself entitle you to a refund, credit, compensation, or replacement Ticket.

You acknowledge that entry may be subject to ID checks, name checks, account checks, membership checks, or other verification requirements imposed by the organiser, club, stadium, venue, ticketing platform, security staff, or competent authorities.

Unless the denied entry or inability to use the Ticket is proven to be caused solely by our fault, we shall not be responsible for any refusal of entry, delay, removal, or inability to use the Ticket arising from ID checks, name checks, account checks, membership checks, or any decision or requirement imposed by the organiser, club, stadium, venue, ticketing platform, security staff, or competent authorities.

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9. Customer Cancellations and Changes

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9.1 All sales are final once Confirmed. Tickets and Packages are time-sensitive, market-priced, and usually sourced to order. You may not cancel, change, exchange, or transfer your order after Confirmation unless we agree in writing.

9.2 If you are unable or unwilling to attend the event for any reason, including travel issues, visa issues, illness, change of plans, booking mistakes, or any other personal circumstances, no refund, credit, exchange, or compensation shall be due.

9.3 If you request cancellation after Confirmation, we may, at our discretion, attempt to resell the Ticket(s) and/or Package(s) on your behalf. We do not guarantee that resale will be possible or successful.

9.4 If resale is successful and we actually receive resale proceeds, we may refund to you the resale proceeds received by us, after deducting any price difference, supplier charges, payment processing fees, resale costs, and reasonable administration or handling costs.

9.5 If resale is unsuccessful, or if the resale proceeds are lower than the amount you paid, you remain responsible for the difference and no further refund, credit, compensation, or remedy shall be due.

9.6 You may not change the event, date, Ticket category, seat area, delivery details, recipient details, or Package details after Confirmation unless we agree in writing. Any approved change may be subject to additional costs, availability, supplier approval, and these Terms.

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10. Event Changes, Postponements, Cancellations, Invalid Tickets and Refund Method

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10.1 Rescheduled Events, Venue Changes and Event Changes

If the event is rescheduled, postponed, relocated, or otherwise changed by the organiser, club, stadium, venue, or competent authority, and the Ticket remains valid for the new date, time, venue, or arrangement, your Ticket and/or Package will remain valid accordingly.

If you are unable or unwilling to attend the rescheduled, postponed, relocated, or changed event, any refund, credit, exchange, or other remedy will depend strictly on the policy of the organiser, supplier, secondary market platform, dealer, hospitality provider, or other relevant third party from whom the Ticket or Package was sourced.

We are not responsible for any event changes made by the organiser, club, stadium, venue, authority, supplier, secondary market platform, dealer, or other third party.

10.2 Cancelled Events, Behind Closed Doors and Restricted Attendance

If the event is cancelled, played behind closed doors, subject to restricted attendance, or otherwise made unavailable to you due to a decision of the organiser, club, stadium, venue, authority, supplier, secondary market platform, dealer, or other relevant third party, any refund, credit, exchange, or other remedy will depend strictly on the policy of that relevant third party.

If we receive a cash refund from the relevant third party for the affected Ticket or Package, we will refund to you the amount actually received by us in respect of that affected Ticket or Package, subject to any deductions, fees, or conditions imposed by the relevant third party or payment provider.

If the relevant third party provides credit only, we will provide you with a Credit Voucher on equivalent terms, including any value, expiry date, usage restrictions, or other conditions imposed by that third party.

If we do not receive any refund, credit, exchange, or other remedy from the relevant third party, we shall not be required to provide a refund, credit, exchange, or compensation from our own funds.

10.3 Ticket Not Delivered, Invalid Ticket, or Denied Entry

If we are unable to deliver the Ticket(s) before the event start time, or if the Ticket(s) delivered by us are invalid and cannot be used to enter the event, the remedies available to you shall depend on the cause of the issue.

Where it is proven that the issue was caused solely by our fault, your sole and exclusive remedy shall be limited to a refund and/or compensation of up to 120% of the ticket price paid by you for the affected Ticket.

For the avoidance of doubt, any additional compensation above the ticket price shall be capped at HKD 1,000 or GBP 100 per affected Ticket, depending on the currency of your order. Our total liability per affected Ticket shall not exceed the ticket price paid by you for that affected Ticket plus the capped additional compensation.

Where the issue is caused by, or arises from, any third-party supplier, secondary market platform, dealer, organiser, club, stadium, venue, ticketing system, security staff, authority, or any other third party, and is not proven to be caused solely by our fault, we will use reasonable efforts to seek a refund, credit, replacement, or other remedy from the relevant third party.

In such circumstances, any refund or credit provided to you will be limited to the amount actually recovered by us from the relevant third party in respect of the affected Ticket(s). In any event, such refund or credit shall not exceed the ticket price paid by you for the affected Ticket(s), and we shall not be required to provide any additional compensation from our own funds.

No refund, credit, or compensation shall be payable where you are denied entry or unable to use the Ticket due to reasons attributable to you, including failure to follow instructions, late arrival, incorrect account or delivery details, failure to accept or download the Ticket, failure to comply with organiser or stadium rules, breach of supporter segregation rules, misconduct, or any other act or omission by you.

10.4 Refund/credit processing times depend on organiser/supplier and payment rails. We are not responsible for delays outside our control.

10.5 Refund Currency, Bank Fees and Exchange Rates

Where a refund is payable under these Terms, we will normally process the refund using the original payment method and in the original payment currency where reasonably possible.

You are responsible for any bank charges, card issuer charges, foreign exchange fees, exchange rate differences, or other charges imposed by your bank, card issuer, payment provider, or any third party in connection with the original payment or refund.

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11. Entry Rules, Behaviour and Denied Entry

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11.1 Entry to an event is always subject to the rules, restrictions, checks, policies, and final decision of the event organiser, club, stadium, venue, ticketing platform, security staff, police, and/or competent authorities.

11.2 Such rules and checks may include, without limitation, ID checks, name checks, age restrictions, bag checks, prohibited items, dress codes, supporter segregation rules, home/away supporter restrictions, membership checks, ticketing app requirements, arrival time requirements, and conduct requirements.

11.3 You are responsible for ensuring that you and any person using the Ticket meet all entry requirements, arrive on time, behave appropriately, and comply with all applicable rules, restrictions, and instructions.

11.4 Even where a Ticket has been delivered to you, we do not control or guarantee the decision of the event organiser, club, stadium, venue, ticketing platform, security staff, police, or competent authorities to admit you to the event.

11.5 Unless the denied entry or inability to use the Ticket is proven to be caused solely by our fault, we shall not be responsible for any refusal of entry, delay in entry, removal from the venue, or inability to use the Ticket.

11.6 No refund, credit, compensation, or replacement Ticket shall be payable where you are denied entry, delayed, removed, or unable to use the Ticket due to your breach of entry rules, failure to satisfy checks, late arrival, incorrect or incomplete information, failure to follow instructions, failure to use the required app or account, possession of prohibited items, breach of supporter segregation rules, misconduct, or any other act or omission by you or any person using the Ticket.

11.7 Home and Away Supporter Restrictions

For football events, unless the Confirmation expressly states that the Ticket is for the away section, away supporter section, or an officially designated neutral section, the Ticket may be for a home supporter area or an area subject to home supporter rules.

You and any person using the Ticket must comply with all supporter segregation rules, home/away supporter restrictions, dress codes, conduct requirements, and instructions imposed by the organiser, club, stadium, venue, security staff, police, or competent authorities.

No refund, credit, compensation, or replacement Ticket shall be payable if you or any person using the Ticket is refused entry, removed from the venue, delayed, or unable to use the Ticket because of supporter segregation rules, wearing away team colours in a home area, displaying away team items, celebrating or behaving as an away supporter in a restricted area, misconduct, or failure to comply with supporter-related rules or instructions.

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12. Prohibited Use, Resale and Promotions

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12.1 You must not resell, transfer, or commercially use tickets or packages without our written permission and where permitted by organiser rules.

12.2 Tickets/packages must not be used for advertising, promotions, competitions, or sweepstakes without our written consent and organiser approval.

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13. Fraud, Chargebacks and Disputes

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13.1 If you have any issue, you must contact us promptly and provide relevant information so we can investigate.

13.2 If you initiate a chargeback without reasonable grounds or without giving us a reasonable opportunity to investigate, we may, where permitted, recover chargeback fees, administrative costs, and losses from you.

13.3 Time limit: You must notify us of disputes within 30 days of (a) the event date, or (b) the transaction date for non-event issues.

13.4 Evidence and Claim Process for Ticket Issues

If you believe that a Ticket supplied by us was invalid, could not be scanned, or could not be used to enter the event, you must contact us as soon as reasonably possible and provide reasonable evidence of the issue within 48 hours after the event date.

Reasonable evidence may include, where available, screenshots of scan errors, ticketing app errors, email or app records, messages from the organiser, club, stadium, venue, or supplier, photos or videos taken at the venue, screen recordings, or any other evidence reasonably showing that the Ticket could not be used.

We may require further information from you in order to investigate the issue with the relevant supplier, secondary market platform, organiser, club, stadium, venue, ticketing system, or other third party.

If you fail to contact us within a reasonable time, fail to provide reasonable evidence, or provide insufficient information for us to investigate the issue, we may refuse or limit any refund, credit, compensation, or other remedy.

Submitting a claim does not automatically entitle you to a refund, credit, compensation, or replacement Ticket. Any remedy will be determined in accordance with these Terms, including the clauses relating to invalid tickets, denied entry, third-party suppliers, and limitation of liability.

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14. Liability and Remedies

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14.1 Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14.2 Exclusion of Indirect and Consequential Losses

Subject to Clause 14.1, we shall not be liable for any indirect, consequential, incidental, special, punitive, or exemplary losses or damages arising out of or in connection with any order, Ticket, Package, delivery issue, invalid Ticket, denied entry, event change, event cancellation, postponement, restricted attendance, or any act or omission of a third party.

This includes, without limitation, any travel costs, flights, accommodation, transport, visa costs, food and beverage expenses, loss of time, loss of enjoyment, loss of opportunity, loss of profit, loss of business, emotional distress, inconvenience, or any other costs or losses not directly forming part of the ticket price paid to us for the affected Ticket.

14.3 Liability Cap

Subject to Clause 14.1 and except where Clause 10.3 expressly provides otherwise, our total liability for any claim connected to an order shall be limited to the amount you paid to us for the affected Ticket(s) or Product(s).

Where Clause 10.3 applies because the issue is proven to be caused solely by our fault, our liability shall be limited in accordance with Clause 10.3.

14.4 We are not responsible for acts/omissions of third parties, including organisers, stadiums, hospitality providers, couriers, payment processors, suppliers, except to the extent required by law.

14.5 Third-Party Supplier, Secondary Market Platform and Dealer Issues

We may source Tickets and/or Packages through third-party suppliers, secondary market platforms, ticket dealers, hospitality providers, members, season-ticket holders, or other third parties.

We are not responsible for any act, omission, delay, error, cancellation, non-delivery, failed transfer, invalidity, withdrawal, price change, restriction, or failure by any third-party supplier, secondary market platform, ticket dealer, hospitality provider, organiser, club, stadium, venue, ticketing platform, or other third party, except to the extent that the issue is proven to be caused solely by our fault.

Where an issue arises from a third party and is not proven to be caused solely by our fault, we will use reasonable efforts to seek a refund, credit, replacement Ticket, alternative Ticket, or other remedy from the relevant third party. However, we do not guarantee that any such remedy will be available.

Any refund, credit, replacement, alternative Ticket, or other remedy provided to you will be limited to what we actually receive or are able to obtain from the relevant third party in respect of the affected Ticket(s) or Package(s), subject to these Terms. We shall not be required to provide any additional compensation from our own funds.

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15. Force Majeure

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We are not liable for failure or delay caused by events beyond our reasonable control (including war, riots, government actions, strikes, severe weather, supplier non-delivery, system outages). Remedies (refund/credit) follow Section 10 where applicable.

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16. Privacy

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We will handle personal data in accordance with our Privacy Policy and applicable Hong Kong data protection requirements.

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17. Notices

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Any notice or communication to us should be sent to summitspark.experiences@outlook.com or via DM to @watchitlive.tix.

We may communicate with you via the email address, Instagram account, phone number, or other contact details you used to contact us, place an order, receive an invoice, or receive a Confirmation.

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18. Governing Law and Jurisdiction

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These Terms are governed by the laws of Hong Kong. The courts of Hong Kong have non-exclusive jurisdiction.

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19. Hospitality Packages (Additional Terms)

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19.1 A Hospitality Package may include a Ticket together with hospitality access, lounge access, food and beverage, pre-match or matchday experiences, gifts, entertainment, or other benefits. Exact inclusions, timings, locations, and access rules will be described in the Confirmation and/or supplier documentation where available.

19.2 Hospitality Packages may be supplied, arranged, or fulfilled by third-party hospitality providers, organisers, clubs, stadiums, venues, suppliers, secondary market platforms, dealers, or other third parties. We are not the hospitality operator unless expressly stated by us in writing.

19.3 You must comply with all rules and requirements imposed by the relevant hospitality provider, organiser, club, stadium, venue, supplier, or other third party, including entry times, dress codes, age restrictions, ID checks, security checks, and conduct policies.

19.4 Hospitality inclusions may change due to operational reasons, security, organiser decisions, supplier decisions, or other circumstances outside our control. Such changes may include changes to lounge area, menu, food and beverage offering, access time, entertainment, gifts, seating, or other package components.

19.5 Where hospitality inclusions change, the Package will remain valid and no refund, credit, compensation, or price reduction shall be due unless the relevant organiser, hospitality provider, supplier, secondary market platform, dealer, or other third party provides a refund, credit, or other remedy to us in respect of the affected Package.

19.6 Hospitality Packages often require arrival by a specified time. If you arrive late or fail to follow the relevant instructions and lose part of the hospitality experience, no refund, credit, compensation, or price reduction shall be due.

19.7 If you are denied access to the hospitality area or event due to breach of dress code, late arrival, failure to meet age or ID requirements, misconduct, intoxication, prohibited items, or failure to comply with any applicable rule or instruction, no refund, credit, compensation, or replacement shall be due.

19.8 You may inform us of dietary or accessibility needs. We will pass reasonable requests to the relevant supplier where possible, but fulfilment is not guaranteed and depends on the relevant hospitality provider, organiser, club, stadium, venue, or supplier.

19.9 Unless we expressly agree in writing, Package components cannot be separated, substituted, exchanged, transferred, or sold individually.

19.10 Any refund, credit, exchange, or other remedy for Hospitality Packages is strictly subject to the policy and actual remedy provided by the organiser, hospitality provider, supplier, secondary market platform, dealer, or other relevant third party. If the relevant third party provides credit only, we will provide credit on equivalent terms. If any component is designated as non-refundable by the relevant third party, that component is non-refundable to you.

19.11 Any descriptions, photos, sample menus, seating examples, lounge examples, or marketing materials relating to Hospitality Packages are for general reference only. Your rights are limited to what is expressly stated in the Confirmation and what is actually provided by the relevant organiser, hospitality provider, supplier, or other third party.

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20. Credit Vouchers (Voucher Codes) 

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20.1 Credit Vouchers are issued only where:

(a) the organiser, supplier, secondary market platform, dealer, hospitality provider, or other relevant third party provides credit only; or
(b) we otherwise confirm in writing that a Credit Voucher applies.

20.2 Where a Credit Voucher is based on credit provided by a third party, the value, expiry date, usage restrictions, eligible events, transferability, and other conditions of the Credit Voucher will mirror, as far as reasonably possible, the terms imposed by that third party.

20.3 Credit Vouchers are not cash, are not refundable, are not withdrawable, and cannot be exchanged for cash.

20.4 Credit Vouchers are issued to the original purchaser and are non-transferable unless we expressly agree in writing. We may require matching email, Instagram account, order details, or ID for redemption.

20.5 To redeem a Credit Voucher, you must provide the Voucher Code to us via our official channels at the time of placing a new order. We will apply it to the invoice or total price as agreed in writing.

20.6 Unless we expressly state otherwise in writing, Credit Vouchers are single-use and must be redeemed in one transaction.

20.7 Expired Credit Vouchers are void. We have no obligation to extend the expiry date unless the relevant third party extends the underlying credit and we confirm the extension to you in writing.

20.8 We may cancel, suspend, void, or refuse redemption of any Credit Voucher where we reasonably suspect fraud, unauthorised use, duplication, misuse, error, or breach of these Terms.

20.9 We may set reasonable limits on Credit Vouchers, including minimum spend, eligible events, non-combination with other offers, and other use restrictions, as stated in the voucher notice or Confirmation.