1. General

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1.1 These Terms govern (a) your access to and use of the Platform, and (b) your purchase of ticket(s) and/or hospitality package(s) and related services we provide (together, “Products”).

1.2 By browsing the Platform, placing an order, messaging us through our official channels, or making any payment, you confirm you have read and accept these Terms.

1.3 Who we are: We are a reseller/agent. Unless expressly stated in writing, we are not the event organiser, club, stadium, venue, or promoter. Entry is subject to organiser/stadium rules and the ticket’s own terms.

1.4 Eligibility: You confirm you are at least 18 and legally capable of entering into a binding contract.

1.5 Interpretation: Headings are for convenience only. Singular includes plural. “You” includes any individual and any entity purchasing through the Platform.

1.6 Updates: We may update these Terms from time to time. The version in effect when you place an order applies to that order.

1.7 Language: If there is any inconsistency between English and Chinese versions (if provided), the English version prevails.

1.8 Definitions (for clarity):
(a) “Ticket” means the right of entry issued or arranged through authorised channels and subject to organiser/stadium rules.
(b) “Hospitality Package” means a Product that includes a Ticket plus hospitality access/benefits (e.g., lounge access, food/beverage, pre-match experiences) and may include third-party services.

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2. Account, Security and Acceptable Use

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2.1 If we provide account features, you must provide accurate details and keep your login credentials secure. You are responsible for activity under your account.

2.2 You must not use the Platform unlawfully, attempt to bypass security, or interfere with the Platform’s operation.

2.3 We may suspend access or refuse service where we reasonably suspect fraud, abuse, policy breach, or security risk.

2.4 Official Channels and Anti-Fraud Notice

(a) Our only official customer contact channels are:
(i) summitspark.expereinces@outlook.com, and (ii) Instagram @Watch.it.live.tix.
(b) We do not provide WhatsApp support at this time.
(c) You must verify that you are communicating with our official channels. We are not responsible for losses caused by payments made to third parties, impersonators, or unofficial accounts.
(d) We reserve the right to refuse or cancel any order where we reasonably suspect fraud, impersonation, unauthorised contact channels, or payment risk.

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3. Order Process and Contract Formation

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3.1 Order request: Your checkout submission / message / call request is an offer to purchase.

3.2 Confirmation (Binding Contract)

A binding contract is formed only when we issue a written confirmation (“Confirmation”) via email or our official Instagram account setting out the event, quantity, seating/area/category (where available), delivery method, and total price. Any messages from unofficial accounts do not constitute Confirmation.

3.3 We may decline or cancel an order before Confirmation (e.g., inventory unavailable, verification failed, fraud risk, compliance concerns).

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4. Pricing, Dynamic Pricing and Errors

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4.1 Dynamic/market pricing: Prices may change at any time due to demand and supply. If the price drops after you purchase, no refund of the difference is due.

4.2 Pricing errors: If a price is clearly incorrect due to an error, we may cancel the order and refund amounts paid.

4.3 Prices may be higher than face value and may include service/handling/fulfilment costs and (where applicable) hospitality components.

4.4 You are responsible for any bank/FX charges imposed by your bank/card issuer unless we state otherwise.

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5. Payment

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5.1 Unless we agree otherwise in writing, full payment is required by the deadline stated on the invoice/checkout.

5.2 If you fail to pay by the deadline, we may cancel the order and release the inventory. Any refund (if applicable) may be subject to non-recoverable costs already incurred and disclosed.

5.3 We may use payment screening and anti-fraud checks. We may refuse payment from certain cards/issuers or require additional verification.

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6. Verification (KYC), Compliance and Restricted Sales

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6.1 We may request additional information to complete an order, including ID verification (e.g., passport/ID), cardholder verification, and proof of address, where required by suppliers, venues, or payment processors.

6.2 If you refuse or fail verification within the timeframe we specify, we may cancel the order. Where we cancel under this clause, we will refund amounts received minus any non-recoverable costs already incurred and disclosed.

6.3 We may refuse or cancel orders where completion may breach any applicable law, organiser rules, supplier terms, or territorial/residency restrictions.

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7. Seat Information, Categories and “Seated Together”

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7.1 We will describe seat area/category as accurately as reasonably possible. In many cases, exact row/seat numbers may only be available once tickets are issued, and category naming may differ from organiser terminology.

7.2 Seated together: If you purchase multiple seats, “seated together” means adjacent seats or, where adjacency is not possible due to allocation rules, the closest available seats within the same area/category unless you reject the alternative within a reasonable time.

7.3 Substitutions: If the originally described seats cannot be supplied, we may offer:

• equivalent seats in the same category/area; or

• an upgrade at no extra charge; or

• a refund if no reasonable alternative is available.

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8. Delivery (Mobile/App/PDF)

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8.1 Delivery may be by mobile transfer, app transfer, PDF e-ticket, or other method depending on organiser/supplier rules.

8.2 Delivery timing: Tickets may be released close to match day. Any delivery timeframes we provide are estimates unless we explicitly guarantee them in writing.

8.3 You must provide accurate recipient details (name, email, phone, and any required app account details). If delivery fails due to incorrect details, you are responsible for redelivery/handling costs.

8.4 After delivery/transfer, you are responsible for safeguarding tickets and securing your email/app accounts. We are not responsible for loss due to your account compromise or unauthorised forwarding.

8.5 We do not use member tickets that require return.

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9. Customer Cancellations and Changes

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9.1 All sales are final once Confirmed because tickets and packages are time-sensitive and typically sourced to order.

9.2 If you request cancellation, we may (at our discretion) attempt to resell the ticket(s) and/or package. If resale is successful, we may refund the resale proceeds minus payment fees, price difference, and a reasonable administration/handling fee. We do not guarantee resale.

9.3 You may not change the event, date, or ticket category after Confirmation unless we agree in writing.

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10. Event Changes, Postponements, Cancellations and Refund Method

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10.1 Rescheduled / venue change: If the organiser reschedules or relocates the event and the ticket remains valid, your Ticket/Package remains valid for the new date/venue. If you cannot attend, refunds/credits depend strictly on organiser/supplier policy.

10.2 Cancelled / behind closed doors / restricted attendance: Outcomes depend on organiser/supplier policy.

• If the organiser/supplier offers a cash refund and we receive refunded funds, we will refund to the original payment method (where possible) within a reasonable time.

• If supplier provides credit only, we will issue a Credit Voucher (Voucher Code) of equivalent value on equivalent terms (see Section 20).

10.3 Ticket not delivered / invalid: If we cannot deliver valid Ticket(s) before the event start time, your sole remedy is:
(a) for ticket-only orders: a refund of the amount paid for the affected Ticket(s); and
(b) for Hospitality Packages: a refund of the amount paid for the affected Package(s), limited to the portion we are able to recover from the authorised supplier(s), and/or supplier credit where the supplier only provides credit.
This clause does not cover situations where you are denied entry for reasons attributable to you (see Section 11).

10.4 Refund/credit processing times depend on organiser/supplier and payment rails. We are not responsible for delays outside our control.

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11. Entry Rules, Behaviour and Denied Entry

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11.1 Entry is subject to organiser/stadium rules (including ID checks, prohibited items, and conduct requirements).

11.2 Many football tickets are designated for home supporters unless stated otherwise. If you breach segregation rules or behave in a way that leads to refusal of entry or ejection, no refund is due.

11.3 You are responsible for ensuring you meet entry requirements and arrive on time.

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12. Prohibited Use, Resale and Promotions

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12.1 You must not resell, transfer, or commercially use tickets or packages without our written permission and where permitted by organiser rules.

12.2 Tickets/packages must not be used for advertising, promotions, competitions, or sweepstakes without our written consent and organiser approval.

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13. Fraud, Chargebacks and Disputes

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13.1 If you have any issue, you must contact us promptly and provide relevant information so we can investigate.

13.2 If you initiate a chargeback without reasonable grounds or without giving us a reasonable opportunity to investigate, we may (where permitted) recover chargeback fees, administrative costs, and losses from you.

13.3 Time limit: You must notify us of disputes within 30 days of (a) the event date, or (b) the transaction date for non-event issues.

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14. Liability and Remedies

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14.1 Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14.2 Subject to 14.1, we are not liable for indirect or consequential losses (including travel costs, accommodation costs, loss of enjoyment, or loss of profit).

14.3 Subject to 14.1, our total liability for any claim connected to an order is limited to the amount you paid to us for that order.

14.4 We are not responsible for acts/omissions of third parties (organisers, stadiums, hospitality providers, couriers, payment processors, suppliers), except to the extent required by law.

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15. Force Majeure

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We are not liable for failure or delay caused by events beyond our reasonable control (including war, riots, government actions, strikes, severe weather, supplier non-delivery, system outages). Remedies (refund/credit) follow Section 10 where applicable.

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16. Privacy

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We will handle personal data in accordance with our Privacy Policy and applicable Hong Kong data protection requirements.

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17. Notices

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Any notice or communication to us should be sent to summitspark.expereinces@outlook.com or via DM to @Watch.it.live.tix. We may communicate with you via the email address or Instagram account you used to contact us or place an order.

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18. Governing Law and Jurisdiction

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These Terms are governed by the laws of Hong Kong. The courts of Hong Kong have non-exclusive jurisdiction.

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19. Hospitality Packages (Additional Terms)

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19.1 What a Hospitality Package is: A Hospitality Package includes a Ticket plus hospitality access/benefits such as lounge access, food and beverage, and/or other matchday experience elements. Exact inclusions, timings, and access rules will be described in your Confirmation and/or supplier documentation.

19.2 Third-party provision / rules: Hospitality elements may be provided by third parties (e.g., hospitality operators, venues, clubs). You must comply with their applicable rules (including entry times, dress code, age restrictions, and conduct policies).

19.3 Inclusions may change: Hospitality inclusions (e.g., menu, lounge area, access time, entertainment, gift items) may change due to operational reasons, security, or organiser/supplier decisions. Where changes occur, the Package remains valid and no refund is due unless the organiser/supplier provides a remedy.

19.4 Arrival times & late entry: Hospitality Packages often require arrival by a specified time. If you arrive late and lose part of the hospitality experience (e.g., missed lounge service), no refund is due.

19.5 Dress code / behaviour: Many hospitality areas have dress codes and stricter conduct standards. If you are denied access to hospitality areas or the event due to breach of rules or behaviour attributable to you, no refund is due.

19.6 Dietary/accessibility requests: You may inform us of dietary or accessibility needs. We will pass requests to suppliers where possible, but we cannot guarantee fulfilment as it depends on third-party providers.

19.7 No separation of components unless stated: Unless we expressly agree in writing, Package components cannot be separated, substituted, exchanged, or sold individually.

19.8 Refunds / credits for Packages:
(a) Package refunds/credits are strictly subject to the organiser/supplier’s policy.
(b) If the organiser/supplier offers credit only, we can only provide credit on the same basis (value, expiry, and use rules).
(c) If a supplier designates any component as non-refundable, that component is non-refundable to you.

19.9 No guarantees beyond Confirmation: Any descriptions, photos, or examples used in marketing are illustrative. Your rights are limited to what is stated in the Confirmation and what the organiser/supplier provides.

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20. Credit Vouchers (Voucher Codes) 

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20.1 When issued: Credit Vouchers are issued only when (a) organiser/supplier provides credit only, or (b) we otherwise confirm in writing that a Credit Voucher applies.
20.2 Value and terms: Voucher value, expiry and usage restrictions mirror the supplier/organiser credit terms where applicable.
20.3 Non-cash: Credit Vouchers are not cash, not refundable, not withdrawable, and cannot be exchanged for cash.
20.4 Non-transferable: Vouchers are issued to the original purchaser and may require matching email/Instagram/ID for redemption.
20.5 How to redeem: To use a Voucher Code, you must provide it to us via official channels at the time of placing a new order. We will apply it to the invoice/total as agreed in writing.
20.6 Single use by default: Unless we expressly state otherwise in writing, Credit Vouchers are single-use and must be redeemed in one transaction.
20.7 Expiry: Expired voucher codes are void. We have no obligation to extend expiry unless supplier extends it and we confirm in writing.
20.8 Loss/abuse: Treat voucher codes like cash. We may cancel/void vouchers and refuse redemption where we reasonably suspect fraud, unauthorised use, duplication, or breach of these Terms.
20.9 Limits: We may set reasonable limits (e.g., minimum spend, eligible events, non-combinable with other offers) as stated in the voucher notice.